Returns & Refunds

If you are unhappy with your purchase, please feel free to contact us for return / refund / cancel / exchange.

 

1. If you believe you have received defective or incorrect items, please report via e-mail within 30 days upon receipt. Detailed descriptions, pictures, and/or videos in report email(s) to service@orientalmallgift.com are helpful in accelerating the return/refund process.

2. Our customer service team will respond to you within 1 business day.

3. If you need to return, please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will contact you and process an exchange or a refund within 1 business day.

1. Kindly note that we DO NOT provide shipping labels.

2. Please return your package(s) via USPS Flat Rate shipping with a tracking number for convenience, as we are not responsible for loss of package or stolen packages. We will not issue return credit without proof of receipt and delivery. You may be responsible for covering shipping costs for return items and shipping charges must be prepaid.

3. Refund will be processed and automatically returned to your original method of payments in 3-10 working days.

4. If the return is due to the buyer's responsibilities (such as don't like/want, color doesn't match/ordering wrong products/sizes etc.), we may remove $25 from your refund as restocking fee/handling fee/first shipping fee.

5. The $25 fee may also be charged on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

1. Items must be unworn, unwashed, uncut and unstyled (free of any stains from makeup, deodorant, or wear) and with the product's package attached.

2. The incorrect items sent to us will be discarded upon receipt. We reserve the rights to solely define, limit, refuse, and/or reject returns from customers at any time due to:

     1) With an irregular or excessive return history, or involving worn, altered, laundered, damaged or missing items, etc.

     2)  Potential fraudulent or criminal activity.

In these situations, our team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all our customers across the globe.

Cancel
We can cancel the order for you if you contact us in time after your purchase.

1.If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction.

2.If contact us after 24 hours, 15% of the order total will be charged as transactin and handling fee.

3. Orders CAN'T be canceled once the parcel is shipped out or we have already begun to custom the product.

4.If choosing the PayPal echeck to pay, it needs 5-14 days for PayPal to complete the settlement, during this time, if the customer wants to the refund, 5% of the order total will charged as handling fee.

Please feel free to contact us at service@orientalmallgift.com for any assistance. We will do our very best to assist you and reply to all messages within 1 business day. OrientalMallGift reserves the right(s) of final interpretation for all the policies here.